Frequently Asked Questions

Q. What will it cost me?

A. If you are a New Zealand citizen and have had a mastectomy you are entitled to a breast prosthesis service payment of $613.33 per side. This subsidy will cover your four year subscription provided you have not made any other claims within that four year period.  

If your subsidy has been used already or you do not qualify for it, you can purchase a set of myReflection prosthesis at the same price (currently $613.33 per side)

Q. What do I get for my NZ MoH Breast Subsidy or my $613.33inc per side?

A. You get a personal consult with one of our 3D Fitting Consultants, your 3D scan and four myReflection prosthesis (two at the start and the other two any time in the next four years), delivery anywhere in New Zealand.

Q. I only want one prosthesis. Can I just get one instead of four?

A. The costs for myReflection are mostly in the time spent scanning and processing the scan into your custom prosthesis. For this reason we standardise with four prosthesis.

Q. What happens to my scan photographs?

A. Once the 3D modelling is complete your photographs are deleted from our system. We never keep any images beyond what is absolutely necessary to generate your 3D mapping file.


Q. Will I be identified?

A. The images will only be of your torso, and these images will be assigned a code for the process of creating your 3D model, your name will not be associated with the images. Your scanning consultant will be only person to associate you personally to your files.


Q. Is radiation used during the scanning process?

A. No radiation is used during the process. The images are created using a photographic process and a model built up using a technique called photogrammetry.


Q. What if I am not a New Zealander and don’t qualify for the government subsidy?

A. myReflection breast prosthesis are available to all women who have had a mastectomy. You can join us with a standard four year subscription for an additional cost.


Q. What do I do if my body changes and my prosthesis no longer matches my natural breast?

A. We can rescan you so that you always have a natural looking prosthesis. Additional scanning within your four year subscription is available for an additional cost. Or you can be re-scanned every four years when you renew your subscription.


Q. Can I go swimming with my prosthesis?

A. No you can’t swim with your myReflections prosthesis, as it will float but it may also soak up water. We are aiming to have a swim option available in the future as soon as materials science catches up with our needs.

Q. Do I need to purchase a specialised mastectomy bra?

A. In most cases (all of our testing so far) you will be able to use your normal bras or even a sports bra with your myReflections prosthesis. Because they are crafted to mirror your other breast, and because they are moulded to fit you snuggly they are resistant to movement and displacement and are ISO certified to sit against your skin.

Q. What happens if I lose or damage my prosthesis?

A. You can order another prosthesis to be made from your 3D model which we have on file. Four prosthesis (per side) are covered within your 4 year subscription period. Additional prosthesis can be supplied for an additional cost.


Q. I have had/am going to have  a double mastectomy, can I get prostheses?

A. Yes! We are building a breast library of scans which you can pick from. We will still scan your chest wall and this will form the backing of your prosthesis and is formed specifically to you.

Q What does the finished prosthesis feel like?

A. The best description is “pillowy”. The core at the centre is soft and with the silicone around it, the feel is squishable but it holds its form. Because of the light weight it won’t ‘jiggle’ like breast tissue but will be formed to sit comfortably against your chest wall and look like your normal breast.

Q. I don’t live in Auckland, how can I get a myReflection breast prosthesis.

A. The team at myReflection are working really hard to bring our services to other centres throughout New Zealand. Although the finished product can be couriered anywhere in the country, at the present time we only have trained female scanners available to map you in the Auckland area and are running scanning days at various Bendon stores. If you are wanting prosthesis from outside Auckland, please get in touch with us.