FAQs

  • We recommend you visit the following video link - what to expect.

    Here you will see Fay cover off the scanning procedure, bra types and why it is important to bring the correctly fitted bra to your scan. You can use a sports bra if this is the style of bra that you wear all the time. However, if you only wear a sports bra when you are doing exercise please wear your other bra for your scan.

  • You can use either, as long as the bra is comfortable for you. However please be aware that the shape each of these bras give you is very different. Therefore, the bra you are scanned in is the form that we will use to make your finished prosthesis. If you change from an underwire to a non-underwired bra you may get a very different shape and could find your prosthesis doesn’t fit as well with this change in bra style.

  • myReflection 3D prosthesis works great with non-prosthesis bras. We do understand that some ladies may have just purchased a mastectomy bra and would prefer this option - we can work with that if needed.

    Also if you change your bra from a mastectomy to a non-mastectomy bra further down the line we can’t guarantee that the prosthesis will fit as well in the non-mastectomy bra.

  • Yes, you can use a lightly padded bra. IMPORTANT: We cannot scan you in a strapless, push-up bra or bras that offer thicker lower padding for shape. This video has further information on what to expect for your scan

  • If you have been allocated the full funding for a double mastectomy then yes you are entitled to a myReflection consultation and scan, 1 set of test shells and 1 set of prosthesis.

  • We ask that you wait until radiotherapy is finished, as this can change your skin and your scar over your therapy time. Chemotherapy we ask that your chest wall is completely healed and settled before your scan. Please feel free to call if you are having radiotherapy further down the track and wish to have your scan prior to this.

  • Your subsidy anniversary is from when you make your first claim, not the date of your surgery. Please call the Ministry of Health before making your appointment with us. You can contact them on 0800 855 066.

  • You need to get in touch with us as soon as possible. We will ask for details and some photos to help you explain to us what it isn’t that you don’t like about your prosthesis. From there we will work together to have this matter resolved. Sometimes it can be as simple as adjusting your bra strap. Rest assured we are committed to making sure that we work together to get you a prosthesis you are happy with. In the event that we can’t rectify the issue we can talk through the next steps with you about a partial refund.

    This is also why it is very important to properly check your test shell fitting before allowing us to make your finished prosthesis.

  • It is important to us that you are satisfied with your 3D prosthesis. If, for any reason you feel your prosthesis is not working for you, please call or email us as soon as possible. We pride ourselves on clients receiving a perfect product and we are committed to ensuring your prosthesis is right for you! Your feedback is important to us, please contact us via:

    Phone: 09 366 3555 or email us enquiries@myreflection.co.nz

  • We will not claim from the Ministry of Health. However we would require that you cover the costs we have incurred from your scanning appointment, to the design work to the printing of your test shell. The cost for this is $150 and this can not be claimed from the Ministry of Health using your subsidy.

    We convey this on the form you sign at the time you get your scan to ensure you are fully informed.

  • Women have found the lighter prosthesis to be more comfortable for them as the prosthesis is sitting on the chest wall and the weight isn’t solely placed on a bra strap. It is like anything though, you can find information for and against pretty much anything these days on the internet.

    We also have a process for larger breasted ladies where we are able to add extra weight to the prosthesis to help simulate weight where needed.

  • The myReflection team has worked really hard to bring something to the ladies of New Zealand that hasn’t been done before. We give you a custom made prosthesis for your government subsidy amount.

    Each prosthesis is handmade individually for you and is unique to you. Our whole process offers incredible value and covers the following items :

    • Your appointment with our 3D consultant

    • Your scan

    • The design and modelling work of your data

    • The printing of your test shell/s

    • The shipping of your test shell/s

    • Consultant with our Fitting specialist before we put anything into production

    • Changes to the test shell are made if required

    • Once we have the approval from you that your test shell is correct we go forward with production

    • Production of your prosthesis custom made for you.

    Additionally, with a myReflection prosthesis you are no longer limited to using only mastectomy bras and can use inexpensive off the shelf bras once again for even more cost savings.

  • This is part of being a bespoke, crafted and 3D printed item and doesn’t impact performance. If you feel there is an issue that is impacting the function of the prosthesis, reach out to our team for guidance.

  • If you find that you have changed body shape and your current prosthesis isn’t fitting like it once used to, we can rescan you. There are fees for this service as we need new scan data, which means a new design needs to be created from scratch. Please check out the pricing page for further information.

  • The best description is “squishy”. The core at the centre is soft and with the silicone around it, the feel is squeezable and very breast-like. It’s soft, but holds its form, and uses the pressure applied by a well fitting bra to create a truly breast-like feel. It will be designed to fit comfortably against your chest wall and feel like your normal breast.

  • You can order another prosthesis to be made from your 3D model, which we keep on file. Additional prosthesis can be supplied at any time for a cost of $299 per side.

  • Unfortunately myReflection prostheses are so light that they float. We also have a port that equalises pressure and this would allow water ingress. This is great for day-to-day comfort, but does mean that they can’t be worn while swimming.

  • No radiation is used during the process. The images are created using a light based process.

  • The myReflection breast prostheses are available to all women who have had a mastectomy. You can purchase a myReflection prosthesis directly from us. You will first need to book a scan, so please contact our team to discuss further.

  • 8 weeks usually gives someone enough time for swelling and tissue to settle down. We want to make a prosthesis that fits you for the longest time so we ask you not to get scanned while you’re still healing.

  • If you are a New Zealand citizen, and have had a mastectomy, you are entitled to a breast prosthesis service payment of $613.33 inc per side. This subsidy will fully cover the production of your prosthesis - provided you have not made any other claims within that period.

    There is a $50 inc fee to cover the scanning appointment which is not covered by your subsidy and must be paid ahead of your scan. When you make your booking, the system will prompt you to make payment.

    If your subsidy has been used already or you do not qualify for it, you can purchase a myReflection prosthesis for $613.33 inc per side plus $50 inc for the scanning fee.

  • Yes absolutely. Please contact our team for more information.


  • Navigating airport security with a breast prosthesis can be a concern for many travelers. Generally, you should be able to wear your prosthesis without issue.

    You do not need to tell the officer you wear a breast prosthetic before entering the walk-through metal detector, as it may not trigger the alarm.

    A breast prosthesis will be seen on a ‘body scan’ as it is external to the body. These scanners are used at most international airports and some domestic terminals. When a prosthesis is noted, security staff may request to search you or ‘pat down’ the area. If this happens you have the right to ask for a female staff member to conduct this and to have the search take place in a screened off area. Your privacy should be respected.

    If you are worried about passing through security, or you have had difficulties in the past, you may find it helpful to carry a letter from your GP/surgeon or other medical specialist confirming you wear a prosthesis.

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